Linkedin - Creating Positive Conversations with Challenging Customers (2022)

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size368.9 MB
  • Uploaded Byfreecoursewb
  • Downloads84
  • Last checkedMar. 06th '22
  • Date uploadedMar. 04th '22
  • Seeders 10
  • Leechers7

Infohash : 87D5D60AF95A0B2AFD1E063F9CA6CA845B1047FC

Creating Positive Conversations with Challenging Customers (2022)



https://TutPig.com

LinkedIn Learning
Duration: 30m 18s | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 368 MB
Genre: eLearning | Language: English

What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction starts off on such a sour note? In this course, Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to properly apologize. Plus, learn how to approach real-world situations, such as billing issues, positioning controversial policies, and how to politely distance from hot-button issues like religion and politics to maintain a professional position.

Files:

[ TutPig.com ] Linkedin - Creating Positive Conversations with Challenging Customers (2022)
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1. Introduction
    • 001. Why telling a customer what you can do is important.en.srt (2.1 KB)
    • 001. Why telling a customer what you can do is important.mp4 (20.0 MB)
    2. Working with Difficult Customers
    • 002. Be positive with customers, not provoking.en.srt (3.8 KB)
    • 002. Be positive with customers, not provoking.mp4 (34.9 MB)
    • 003. Pacing your customers.en.srt (4.5 KB)
    • 003. Pacing your customers.mp4 (37.9 MB)
    • 004. Ask your customers what else.en.srt (4.9 KB)
    • 004. Ask your customers what else.mp4 (41.0 MB)
    3. Positive Positioning Skills
    • 005. Use partnership language with customers.en.srt (3.9 KB)
    • 005. Use partnership language with customers.mp4 (33.2 MB)
    • 006. When you can't give the customer what they want.en.srt (3.5 KB)
    • 006. When you can't give the customer what they want.mp4 (27.6 MB)
    • 007. Positively prime customers.en.srt (3.0 KB)
    • 007. Positively prime customers.mp4 (28.8 MB)
    • 008. Words and phrases to avoid and choosing better options.en.srt (3.4 KB)
    • 008. Words and phrases to avoid and choosing better options.mp4 (30.8 MB)
    4. Positive Positioning in Action
    • 009. Positioning controversial policies.en.srt (2.9 KB)
    • 009. Positioning controversial policies.mp4 (26.7 MB)
    • 010. Issues with billing or customer rewards.en.srt (4.9 KB)
    • 010. Issues with billing or customer rewards.mp4 (39.7 MB)
    • 011. Politely distancing from hot topics.en.srt (3.2 KB)
    • 011. Politely distancing from hot topics.mp4 (27.9 MB)
    5. Conclusion
    • 012. Start, stop, continue exercise.en.srt (2.2 KB)
    • 012. Start, stop, continue exercise.mp4 (20.5 MB)
    • Bonus Resources.txt (0.4 KB)

Code:

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