Udemy - Trucking Management Customer Service

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size3.1 GB
  • Uploaded Byfreecoursewb
  • Downloads19
  • Last checkedJul. 10th '22
  • Date uploadedJul. 08th '22
  • Seeders 4
  • Leechers8

Infohash : 06DAD16DE3D696E8A559F4F0ACA7C74F6F828973

Trucking Management Customer Service



https://CourseWikia.com

Published 7/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.14 GB | Duration: 2h 23m

Automated customer service, Handling trucking customer complaints, How to report unsafe trucking company, etc.

What you'll learn
Three steps to getting new trucking customer
Automated customer service
Impressive ways to improve your customer service in logistics
Ways transportation companies can improve customer experience
Three ways to improve customer service with fleet technology
What does the trucking customer want
Five essential components of customer service in freight and logistics
Five customer service skills for truck drivers
Tips for trucking companies to deliver the best customer service
How you can report an unsafe trucking company
Challenges facing the trucking industry and how to manage them
Step-by -step guide: How to handle customer complaints
Requirements
No requirement
Description
The trucking industry is going through changes rapidly to the advantage of the customer, competition is so keen so its very important that truck companies train their staff very well so that they can handle any customer challenges. It is quite surprising how huge of a role truck drivers play as brand ambassadors to their company. Company executives are not interacting with partners in-person every day, but you can guarantee that your truck drivers are, in such case its beneficial for companies to bestow some customer service skills on them to ensure that they are best representing the company properly. The application of technology in the trucking business is helping in responding quickly to the customer complaints and also ensure that work is being than on time to meet customer expectations. Moving forward, customer support and inside departments will only need to increase their availability and their service commitment to their shippers-and their consignees- in order to handle the complexities of their shippers evolving needs. The brands that have reputation in the truck industry , are always looking for ways and means to provide or seek resolution about customer challenges and issues. The ability of trucking company to make timely delivery in this industry is the corner stone of the customer service and this is what industry customers want. Safe and secure transportation is very important, no one want to get the phone call that the delivery has been lost due to an accident or theft. Trucking companies face a lot of challenges but it is still their mandate that loads are arrived safely. Trucking companies must also understand that the public is watching them, because bad driving have a bad implication for the company image. 24/7 service delivery is the right answer in responding to customer complaints and also giving them the best resolution.

Overview

Files:

[ CourseWikia.com ] Udemy - Trucking Management Customer Service
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - Introduction
    • 1 - Introduction English.vtt (4.3 KB)
    • 1 - Introduction.mp4 (84.4 MB)
    • 2 - What is customer service English.vtt (2.8 KB)
    • 2 - What is customer service.mp4 (69.0 MB)
    • 3 - Automated customer service English.vtt (3.3 KB)
    • 3 - Automated customer service.mp4 (94.2 MB)
    • 4 - Why great customer service is important in the trucking industry English.vtt (3.7 KB)
    • 4 - Why great customer service is important in the trucking industry.mp4 (90.1 MB)
    • 5 - Great customer service includes the truck driver English.vtt (4.9 KB)
    • 5 - Great customer service includes the truck driver.mp4 (114.4 MB)
    • 6 - Customer support English.vtt (1.5 KB)
    • 6 - Customer support.mp4 (37.9 MB)
    10 - Three Ways To Improve Customer Service With Fleet Technology
    • 52 - Accurate delivery estimates English.vtt (1.8 KB)
    • 52 - Accurate delivery estimates.mp4 (45.0 MB)
    • 53 - Provide a real time notification English.vtt (0.8 KB)
    • 53 - Provide a real time notification.mp4 (20.6 MB)
    • 54 - Easy and efficient dispatch English.vtt (1.3 KB)
    • 54 - Easy and efficient dispatch.mp4 (31.4 MB)
    11 - Essential Components Of Customer Service In Freight And logistics
    • 55 - Omnichannel options English.vtt (3.1 KB)
    • 55 - Omnichannel options.mp4 (76.4 MB)
    • 56 - 247 service English.vtt (1.6 KB)
    • 56 - 247 service.mp4 (41.2 MB)
    • 57 - Multilingual capacities English.vtt (0.8 KB)
    • 57 - Multilingual capacities.mp4 (20.1 MB)
    • 58 - Support for business continuity English.vtt (0.9 KB)
    • 58 - Support for business continuity.mp4 (23.9 MB)
    • 59 - Emphasis on relationship building English.vtt (1.2 KB)
    • 59 - Emphasis on relationship building.mp4 (32.0 MB)
    12 - How You Can Report Unsafe Trucking Company
    • 60 - In an emergency call number 911 English.vtt (1.7 KB)
    • 60 - In an emergency call number 911.mp4 (39.4 MB)
    • 61 - File a complaint with the federal motor carrier safety administration English.vtt (2.1 KB)
    • 61 - File a complaint with the federal motor carrier safety administration.mp4 (49.9 MB)
    • 62 - Report safety violations to your state department of transportation English.vtt (1.3 KB)
    • 62 - Report safety violations to your state department of transportation.mp4 (29.8 MB)
    2 - Three Steps To Getting New Trucking Customers
    • 7 - Create with a customer list English.vtt (2.8 KB)
    • 7 - Create with a customer list.mp4 (71.9 MB)
    • 8 - Start with an customer email or phone call but do not expect to get far English.vtt (2.2 KB)
    • 8 - Start with an customer email or phone call but do not expect to get far.mp4 (49.3 MB)
    • 9 - Weekly contact with my customers keep my name in front of them English.vtt (2.5 KB)
    • 9 - Weekly contact with my customers keep my name in front of them.mp4 (61.7 MB)
    3 - Challenges Facing The Trucking Industry And How To Manage Them
    • 10 - Addressing client expectation English.vtt (6.9 KB)
    • 10 - Addressing client expectation.mp4 (167.7 MB)
    • 11 - Cross border expenditure English.vtt (3.0 KB)
    • 11 - Cross border expenditure.mp4 (80.7 MB)
    • 12 - Digital evolution and automation English.vtt (5.0 KB)
    • 12 - Digital evolution and automation.mp4 (127.6 MB)
    • 13 - Security and cyber security English.vtt (3.4 KB)
    • 13 - Security and cyber security.mp4 (84.6 MB)
    • 14 - Supply chain disruptions English.vtt (1.9 KB)
    • 14 - Supply chain disruptions.mp4 (48.2 MB)
    • 15 - Maintaining safe practices English.vtt (2.8 KB)
    • 15 - Maintaining safe practices.mp4 (73.7 MB)
    • 16 - Integrating legislation protocols English.vtt (2.1 KB)
    • 16 - Integrating legislation protocols.mp4 (51.7 MB)
    • 17 - Fatigue management English.vtt (3.5 KB)
    • 17 - Fatigue management.mp4 (87.5 MB)
    4 - StepByStep Guide How To Handle Customer Complaints
    • 18 - Dig deeper by asking the right question English.vtt (3.9 KB)
    • 18 - Dig deeper by asking the right question.mp4 (93.7 MB)
    • 19 - Identify the type of customer you are dealing with English.vtt (2.0 KB)
    • 19 - Identify the type of customer you are dealing with.mp4 (48.8 MB)
    • 20 - Respond to the quickly English.vtt (0.9 KB)
    • 20 - Respond to the quickly.mp4 (24.4 MB)
    • 21 - Present a solution and verify that the problem is solved English.vtt (1.8 KB)
    • 21 - Present a solution and verify that the problem is solved.mp4 (47.2 MB)
    • 22 - Log the complaint so you can truck trends English.vtt (1.1 KB)
    • 22 - Log the complaint so you can truck trends.mp4 (29.4 MB)
    5 - Tips For Trucking Companies To Deliver The Best Customer Service
    • 23 - make sure your are courteous and professional English.vtt (1.5 KB)
    • 23 - make sure your are courteous and professional.mp4 (36.2 MB)
    • 24 - Offer 24365 customer service English.vtt (1.3 KB)
    • 24 - Offer 24365 customer service.mp4 (32.8 MB)
    • 25 - Keep dispatchers informed English.vtt (1.6 KB)
    • 25 - Keep dispatchers informed.mp4 (36.3 MB)
    • 26 - Hire drivers with a strong customer focus English.vtt (1.6 KB)
    • 26 - Hire drivers with a strong customer focus.mp4 (37.3 MB)
    • 27 - follow English.vtt (1.6 KB)
    • 27 - followup with customers.mp4 (34.3 MB)
    6 - Five Customer Service Skills For Truck Drivers
    • 28 - Professional and timely communication English.vtt (1.8 KB)
    • 28 - Professional and timely communication.mp4 (42.8 MB)
    • 29 - Pleasant greetings English.vtt (0.8 KB)
    • 29 - Pleasant greetings.mp4 (21.6 MB)
    • 30 - Proper hygiene and cleanliness English.vtt (1.0 KB)
    • 30 - Proper hygiene and cleanliness.mp4 (26.0 MB)
    • 31 - Dealing with difficult partner English.vtt (1.2 KB)
    • 31 - Dealing with difficult partner.mp4 (29.2 MB)
    • 32 - Organizational skills English.vtt (0.7 KB)
    • 32 - Organizational skills.mp4 (19.7 MB)

    Code:

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