Udemy - Telecom essentials for new employees

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size632.7 MB
  • Uploaded Byfreecoursewb
  • Downloads35
  • Last checkedNov. 14th '25
  • Date uploadedNov. 13th '25
  • Seeders 10
  • Leechers10

Infohash : CF4427CE624FB2428337AA46A131958EC574A802

Telecom essentials for new employees

https://WebToolTip.com

Published 11/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 1h 57m | Size: 632 MB

Learn essential telecom knowledge and customer service skills for frontline sales and support agents.

What you'll learn
Understand the structure of the telecom industry and the key services to customers
Identify different types of customers and learn how to handle their needs effectively.
Develop strong communication and customer service skills for real-world telecom interactions
Learn essential sales techniques such as upselling, cross-selling, and building trust with customers
Master the process of delivering an excellent customer experience before, during, and after the sale
Build professionalism, teamwork, and time management habits to grow a successful telecom career.

Requirements
No prior experience in telecom is required — this course is designed for beginners. A basic understanding of customer service is helpful but not mandatory. A computer or smartphone with internet access to follow the course materials. An open mindset and willingness to learn practical communication and sales skills.

Files:

[ WebToolTip.com ] Udemy - Telecom essentials for new employees
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - Telecom Foundations & Customer Insights
    • 1 - Introduction.mp4 (4.9 MB)
    • 2 - Overview of the Telecom Industry and Key Services.mp4 (80.2 MB)
    • 3 - Types of Customers and How to Identify Their Needs.mp4 (45.0 MB)
    • 4 - Understanding Customer Expectations in Telecom.mp4 (38.9 MB)
    2 - Effective Communication & Customer Handling
    • 1 - Introduction.mp4 (4.2 MB)
    • 2 - Professional Communication Skills.mp4 (35.1 MB)
    • 3 - Active Listening and Emotional Intelligence.mp4 (31.6 MB)
    • 4 - Handling Objections and Difficult Customers.mp4 (26.7 MB)
    3 - Sales Mastery for Telecom Employees
    • 1 - Introduction.mp4 (6.5 MB)
    • 2 - Presenting Offers and Plans Persuasively.mp4 (32.1 MB)
    • 3 - Upselling and Cross-Selling in Daily Interactions.mp4 (45.6 MB)
    • 4 - Turning Service Calls or Walk-Ins into Sales.mp4 (33.5 MB)
    4 - Delivering Excellent Customer Experience
    • 1 - Introduction.mp4 (5.5 MB)
    • 2 - The Customer Journey Before, During, and After the Sale.mp4 (18.4 MB)
    • 3 - Tracking Performance and Achieving Monthly Targets.mp4 (26.2 MB)
    • 4 - Creating Memorable and Positive Experiences.mp4 (41.4 MB)
    • 5 - Measuring and Improving Customer Satisfaction (NPS, CSAT).mp4 (25.2 MB)
    5 - Professionalism & Career Growth
    • 1 - Introduction.mp4 (6.3 MB)
    • 2 - Workplace Ethics and Accountability.mp4 (41.6 MB)
    • 3 - Time Management and Teamwork.mp4 (44.0 MB)
    • 4 - Personal Branding and Professional Image.mp4 (13.5 MB)
    • 5 - Continuous Learning and Career Advancement in Telecom.mp4 (26.2 MB)
    • Bonus Resources.txt (0.1 KB)

Code:

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