Udemy - ITSM v4 to v5 Foundation Bridge Certification Course

  • CategoryOther
  • TypeTutorials
  • LanguageEnglish
  • Total size2.2 GB
  • Uploaded Byfreecoursewb
  • Downloads51
  • Last checkedApr. 19th '26
  • Date uploadedApr. 18th '26
  • Seeders 3
  • Leechers11

Infohash : 248FCC2F64E102E2E78E4AC61D5EFC9DB9B749A2

ITSM v4 to v5 Foundation Bridge Certification Course

https://WebToolTip.com

Published 4/2026
Created by Santhosh S, Kavitha Kavitha
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Intermediate | Genre: eLearning | Language: English | Duration: 27 Lectures ( 3h 18m ) | Size: 2 GB

Master ITSM v5 updates, DPSM, AI governance and pass the Foundation Bridge exam with focused preparation

What you'll learn
✓ Understand the key differences between ITSM 4 and ITSM v5, including new concepts and structural changes
✓ Explain Digital Product and Service Management (DPSM) and the eight-stage product and service lifecycle
✓ Identify and apply the ITSM v5 AI Capability Model (6C framework) in service management scenarios
✓ Understand experience management across customer, user, and employee interactions in ITSM v5
✓ Recognise changes to the ITSM Value System, terminology, and management practice structure
✓ Prepare effectively for the ITSM Foundation Bridge exam using scenario-based question strategies

Requirements
● A valid ITSM 4 certification (Foundation or higher)
● Basic understanding of IT service management concepts from ITSM 4
● Interest in updating your knowledge to ITSM Version 5
● No additional tools, software, or prior AI knowledge required

Files:

[ WebToolTip.com ] Udemy - ITSM v4 to v5 Foundation Bridge Certification Course
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - Welcome and Course Overview
    • 1. Quiz.html (28.6 KB)
    • 1. Welcome to the ITSM v4 to v5 Bridge Course (Description).html (0.8 KB)
    • 1. Welcome to the ITSM v4 to v5 Bridge Course.mp4 (63.4 MB)
    • 2. How to Use This Course and Pass the Bridge Exam (Description).html (0.8 KB)
    • 2. How to Use This Course and Pass the Bridge Exam.mp4 (61.7 MB)
    10 - Full Mock Exam — 20 Questions With Explanations
    • 10. Quiz.html (31.5 KB)
    • 26. Full Mock Exam Part 1 — Questions 1 to 12 With Explanations (Description).html (0.8 KB)
    • 26. Full Mock Exam Part 1 — Questions 1 to 12 With Explanations.mp4 (103.7 MB)
    • 26. R8_Mock_Exam_and_Answer_Key.pdf (230.9 KB)
    • 27. Full Mock Exam Part 2 — Questions 13 to 20 and Your Score Guide (Description).html (0.8 KB)
    • 27. Full Mock Exam Part 2 — Questions 13 to 20 and Your Score Guide.mp4 (105.5 MB)
    • 27. R8_Mock_Exam_and_Answer_Key.pdf (230.9 KB)
    • 27. R9_Final_Prep_Checklist.pdf (171.5 KB)
    2 - Why ITSM v5 — The Evolution Story
    • 2. ITSM v5 Evolution Quiz — Drivers and v4 vs v5 Differences (Description).html (0.8 KB)
    • 2. ITSM v5 Evolution Quiz — Drivers and v4 vs v5 Differences.html (29.9 KB)
    • 3. The World That Demanded ITSM v5 AI, Digital Products, and Modern IT (Description).html (0.9 KB)
    • 3. The World That Demanded ITSM v5 AI, Digital Products, and Modern IT.mp4 (69.4 MB)
    • 4. ITSM v4 vs ITSM v5 — The Definitive Side-by-Side Comparison (Description).html (0.8 KB)
    • 4. ITSM v4 vs ITSM v5 — The Definitive Side-by-Side Comparison.mp4 (90.0 MB)
    • 4. R1_v4_vs_v5_Comparison.pdf (152.2 KB)
    3 - The New ITSM v5 Framework Architecture
    • 3. ITSM v5 Framework Architecture Quiz — Books and Value System (Description).html (0.8 KB)
    • 3. ITSM v5 Framework Architecture Quiz — Books and Value System.html (30.1 KB)
    • 5. The Seven Core Books — ITSM v5's New Knowledge Structure (Description).html (0.8 KB)
    • 5. The Seven Core Books — ITSM v5's New Knowledge Structure.mp4 (73.2 MB)
    • 6. From Service Management to Product-Centric Thinking (Description).html (0.8 KB)
    • 6. From Service Management to Product-Centric Thinking.mp4 (71.1 MB)
    • 7. The ITSM Value System — How the SVS Was Renamed and Extended (Description).html (0.8 KB)
    • 7. The ITSM Value System — How the SVS Was Renamed and Extended.mp4 (89.9 MB)
    4 - Key New Concepts in ITSM v5
    • 10. AI-Native Service Management — Guidance for AI-Enabled Environments (Description).html (0.9 KB)
    • 10. AI-Native Service Management — Guidance for AI-Enabled Environments.mp4 (79.4 MB)
    • 11. Sustainability in ITSM v5 — Green Thinking Built Into the Framework (Description).html (0.9 KB)
    • 11. Sustainability in ITSM v5 — Green Thinking Built Into the Framework.mp4 (79.8 MB)
    • 4. ITSM v5 Key Concepts Quiz — DPSM, Experience and AI Management (Description).html (0.8 KB)
    • 4. ITSM v5 Key Concepts Quiz — DPSM, Experience and AI Management.html (30.4 KB)
    • 8. DPSM and Digital Products — The Core New Concept in ITSM v5 (Description).html (0.8 KB)
    • 8. DPSM and Digital Products — The Core New Concept in ITSM v5.mp4 (87.1 MB)
    • 8. R2_Product_Lifecycle.pdf (140.3 KB)
    • 9. Experience Management — The Third Pillar of ITSM v5 (Description).html (0.8 KB)
    • 9. Experience Management — The Third Pillar of ITSM v5.mp4 (72.9 MB)
    5 - The AI Governance Extension Module
    • 12. R3_6C_AI_Model.pdf (130.9 KB)
    • 12. The ITSM AI Capability Model — The 6C Framework Explained (Description).html (0.8 KB)
    • 12. The ITSM AI Capability Model — The 6C Framework Explained.mp4 (90.4 MB)
    • 13. R4_AI_Governance.pdf (124.9 KB)
    • 13. The AI Governance Extension Module — Four Perspectives (Description).html (0.8 KB)
    • 13. The AI Governance Extension Module — Four Perspectives.mp4 (86.1 MB)
    • 5. AI Governance Extension Quiz — 6C Framework and Four Perspectives (Description).html (0.8 KB)
    • 5. AI Governance Extension Quiz — 6C Framework and Four Perspectives.html (31.4 KB)
    6 - Updated Terminology and Principles
    • 14. Key Terminology Changes From ITSM v4 to v5 (Description).html (0.8 KB)
    • 14. Key Terminology Changes From ITSM v4 to v5.mp4 (81.1 MB)
    • 14. R5_Terminology_Cheat_Sheet.pdf (157.4 KB)
    • 15. Guiding Principles — Unchanged in v5, Plus Two New Design Principles (Description).html (0.8 KB)
    • 15. Guiding Principles — Unchanged in v5, Plus Two New Design Principles.mp4 (88.3 MB)
    • 16. The Four Dimensions Model — ITSM v5 Context Updates (Description).html (0.8 KB)
    • 16. The Four Dimensions Model — ITSM v5 Context Updates.mp4 (89.8 MB)
    • 6. Terminology and Principles Quiz — v5 Language and Design Principles (Description).html (0.8 KB)
    • 6. Terminology and Principles Quiz — v5 Language and Design Principles.html (31.3 KB)
    7 - New Certification Pathways in ITSM v5
    • 17. R7_Certification_Pathway.pdf (148.0 KB)
    • 17. The Nine Core Modules — ITSM v5's New Certification Map (Description).html (0.8 KB)
    • 17. The Nine Core Modules — ITSM v5's New Certification Map.mp4 (86.4 MB)
    • 18. R7_Certification_Pathway.pdf (148.0 KB)
    • 18. Three Advanced Streams Practice Manager, Managing Pro, Strategic Leader (Description).html (0.8 KB)
    • 18. Three Advanced Streams Practice Manager, Managing Pro, Strategic Leader.mp4 (83.3 MB)
    • 19. Managing Professional Transition — From ITSM 4 MP to ITSM v5 (Description).html (0.8 KB)
    • 19. Managing Professional Transition — From ITSM 4 MP to ITSM v5.mp4 (76.6 MB)
    • 7. ITSM v5 Certification Pathways Quiz — Modules and Streams (Description).html (0.8 KB)
    • 7. ITSM v5 Certification Pathways Quiz — Modules and Streams.html (31.2 KB)
    8 - The 34 Practices — What's Updated in v5
    • 20. Practice Reorganisation — What Changed, What Moved, What Stayed (Description).html (0.8 KB)
    • 20. Practice Reorganisation — What Changed, What Moved, What Stayed.mp4 (105.3 MB)
    • 20. R6_34_Practices.pdf (155.5 KB)
    • 21. Key Practice Deep Dives — Critical Practice Updates for the Bridge Exam (Description).html (0.8 KB)
    • 21. Key Practice Deep Dives — Critical Practice Updates for the Bridge Exam.mp4 (82.5 MB)
    • 22. Practices in Action — Applying v5 Thinking to Real Scenarios (Description).html (0.8 KB)
    • 22. Practices in Action — Applying v5 Thinking to Real Scenarios.mp4 (81.0 MB)
    • 8. ITSM v5 Practices Quiz — Reorganisation and Applied Scenarios (Description).html (0.8 KB)
    • 8. ITSM

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